Our key terms are simple and straightforward.  

• We don’t charge for run ins.
• We give up to five minutes of free waiting time on all jobs.
• Our minimum fare is £5*.
• You get a £5 scrub fee if the passenger cancels after one minute.

See our Passenger Cancellation Policy for more details on cancellation. Other than that it’s pretty much business as usual. Apart from all the other benefits you get from signing up with Hailo.
 

​*Minimum fare increases to £10 at certain times. See What is the Minimum Fare? for more details.