Frequently asked questions
- What is Hailo?
- Why should I sign up?
- What are the key features of the app?
- Do I have to stop membership of my existing dispatch service?
- Is Hailo exclusively for licensed taxi drivers?
- Can Hailo be used by all badge drivers?
- How much does it cost?
- What are the key terms and conditions?
- What phone do I need?
- How do I sign up?
- How can I contact you?
- How do I let you know when I've got a non-Hailo job on board?
- How do I take payment for a Hailo job?
- I've entered the incorrect fare, what should I do?
- How do I process a credit card for a non-Hailo job?
- Where can I see current events/crowds?
- Do you have any rules concerning driver conduct?
- When do I get paid?
- I can't login - what do I do?
- Can you resend me the app?
About Hailo
- What is Hailo?
- How are you different from other taxi apps?
- Where can I get a demo?
- Why should I sign up?
- What are the key features of the app?
- Is Hailo exclusively for licensed taxi drivers?
- Can Hailo be used by all badge drivers?
- I’m a yellow badge driver. Will Hailo send me jobs in the centre of town.
- How much does it cost?
- What are the key terms and conditions?
- How can I contact you?
- I'm already on another taxi dispatch service, does this matter?
- Do I have to stop membership of my existing dispatch service?
Getting started
- What phone plan should I have?
- What's the battery usage?
- I don't have an email address?
- I've uploaded my documents and profile photo - what next?
- I've signed up, when can I start taking jobs?
- I don't do technology, can I get some help?
- What phone do I need?
- How do I sign up?
- I’m having trouble signing up on the website, what can I do?
- I've registered but not received an email or SMS, what can I do?
- I've installed the app but I’m having trouble uploading my documents, what can I do?
- Does Hailo work on an iPad or Android Tablets?
- Why do I need to enter my bank details?
The Hailo service
- Do you show a destination?
- I share a cab. Is Hailo registered to the driver or the taxi?
- Which credit cards work with Hailo?
- Do you have any big accounts?
- What is your passenger cancellation policy?
- What is a scrub?
- What are Hailo fixed prices?
- Are Hailo’s fixed prices competitive?
- Which airports are covered by fixed price?
- What is the minimum fare?
Managing my shift
- Do I get charged for street jobs if I tap POB in the app?
- How do I send feedback from the App?
- How do I process a credit card for a non-Hailo job?
- How do I go On Shift?
- How do I let you know when I've got a non-Hailo job on board?
- How do I share traffic and events with other drivers?
- Where can I see current events/bursts?
Taking a Hailo fare
- How does Hailo offer me jobs?
- How long do I have to accept a job offer?
- When will I know the destination?
- Do I have to accept Hailo jobs?
- Can I accept jobs when I already have a passenger?
- Can I cancel a Hailo fare to pick up a fare off the street?
- How do I contact my passenger?
- Getting to the right pickup point?
- I'm stuck in traffic, what do I do?
- What do I do when I've arrived at the pickup location?
- I can't find my passenger?
- My passenger is drunk or disorderly, what do I do?
- How do I know I've got the right passenger?
- I've entered the incorrect fare, what should I do?
- Why should I rate my passenger?
- I have found some lost property in the back of my taxi, what should I do?
- Do you have any rules concerning driver conduct?